Hi ​@Stevemorris4475 

Thank you for getting in touch with us. 

I'm sorry to hear that your recent application was unsuccessful.

Applications for new contracts are subject to eligibility and credit assessments at the time of application, and unfortunately, we are unable to influence or override the outcome of these checks.

As you have mentioned that you have recently taken out two contracts for your children and are now looking to add a third for yourself, it is possible that the application was affected by the assessment criteria used at the time.

Could you please confirm if you are applying for phone contract deal or sim only deal.

Thank you,

Zandile m 

The iD Mobile Team

It was for another iphone 17 sage green 256gb

the deal was £149 upfront then 500gb data with data rollover and eu roaming for £29.99 per month. Its an excellent deal and I would like to take this out before  going on holiday at the end of July so I would benefit from the better camera etc. I know you have a policy waiting six weeks in between contracts to be able to take out a new one but do you have a policy of having a maximum of two? I just can’t see a situation where I would fail the credit check? I have a perfect credit rating. 

Hi ​@Stevemorris4475 

Thank you for getting in touch.

I can confirm that you are able to have more than one contract with iD Mobile, and there is no policy limiting customers to a maximum of two contracts.

However, all new applications are subject to eligibility and credit checks at the time of purchase. While having a strong credit history can be beneficial, we are unable to guarantee the outcome of any application in advance.

If you are looking to take out another contract for the iPhone 17 Sage Green 256GB deal before your holiday, you are welcome to submit an application once you meet the eligibility requirements. The application will then be assessed based on the information available at that time. Or you can reach out to our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team