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New Contributor
Stevemorris4475
New Contributor
June 23, 2026

new contract

Hi I have just been refused a new contract with ID mobile. I thought I’d left it for six weeks from my previous contract. I’ve taken two out for my children and I’d like to add a third for myself

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 24, 2026

    Hi ​@Stevemorris4475 

     

    Thank you for getting in touch with us. 

     

    I'm sorry to hear that your recent application was unsuccessful.

    Applications for new contracts are subject to eligibility and credit assessments at the time of application, and unfortunately, we are unable to influence or override the outcome of these checks.

    As you have mentioned that you have recently taken out two contracts for your children and are now looking to add a third for yourself, it is possible that the application was affected by the assessment criteria used at the time.

    Could you please confirm if you are applying for phone contract deal or sim only deal.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Stevemorris4475Author
    New Contributor
    June 24, 2026

    It was for another iphone 17 sage green 256gb

    the deal was £149 upfront then 500gb data with data rollover and eu roaming for £29.99 per month. Its an excellent deal and I would like to take this out before  going on holiday at the end of July so I would benefit from the better camera etc. I know you have a policy waiting six weeks in between contracts to be able to take out a new one but do you have a policy of having a maximum of two? I just can’t see a situation where I would fail the credit check? I have a perfect credit rating. 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 25, 2026

    Hi ​@Stevemorris4475 

     

    Thank you for getting in touch.

    I can confirm that you are able to have more than one contract with iD Mobile, and there is no policy limiting customers to a maximum of two contracts.

    However, all new applications are subject to eligibility and credit checks at the time of purchase. While having a strong credit history can be beneficial, we are unable to guarantee the outcome of any application in advance.

    If you are looking to take out another contract for the iPhone 17 Sage Green 256GB deal before your holiday, you are welcome to submit an application once you meet the eligibility requirements. The application will then be assessed based on the information available at that time. Or you can reach out to our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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