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New contract declined

Forum|Forum|4 months ago
November 30, 2025
1 reply
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Catriona Watts
Community Member

I received an email Send and your contract have been Declined it mentioned a whole list of possible reasons. I don’t know which one applies to me

Best answer by Lamiya C

Hi @Catriona Watts ,

Thanks for reaching out! When a contract application is declined, the email lists possible reasons because we can’t share the exact one for security purposes. Common reasons include:

-Details not matching your credit file.
-Credit check not meeting the required criteria.
-Issues verifying identity or address.

If you’d like us to review this and confirm what you can do next, please contact us via Live Chat, Socials (Facebook or Instagram), Community, or email us at socialqueries@idmobile.co.uk. We’ll check your application and advise on the best way forward.

Lamiya

+10

Lamiya C
iD Mobile Employee
Answer
Forum|Forum|4 months ago
November 30, 2025

Hi @Catriona Watts ,

Thanks for reaching out! When a contract application is declined, the email lists possible reasons because we can’t share the exact one for security purposes. Common reasons include:

-Details not matching your credit file.
-Credit check not meeting the required criteria.
-Issues verifying identity or address.

If you’d like us to review this and confirm what you can do next, please contact us via Live Chat, Socials (Facebook or Instagram), Community, or email us at socialqueries@idmobile.co.uk. We’ll check your application and advise on the best way forward.

Lamiya

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