New contract too early. Should I cancel?

3 replies
36 views

I’ve opened a new, sim only, contract a few days before my old contract ended. Can I slow it down or should I cancel and start again later?

M

Marquerita T

iD Mobile Employee

Hi @Nibor180.

Thanks for your post. I can see why this situation feels a bit confusing.

If you’ve taken out a new SIM-only contract in addition to your existing one, please note that our system doesn’t support transferring numbers or plans between two iD Mobile contracts. This means you wouldn’t be able to move the new number onto your current plan internally.

In this situation, the best option would be:

If you’re still within the 14-day returns period, you can cancel the new SIM-only contract
Then, upgrade your existing plan to the one you actually want instead

This will help ensure everything stays on a single account and avoids any unnecessary complications.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Nibor180Author

New Contributor

I am transferring from 02.

M

Michael Z

iD Mobile Employee