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New Contributor
April 24, 2026
Question

New contract too early. Should I cancel?

  • April 24, 2026
  • 3 replies
  • 25 views

I’ve opened a new, sim only, contract a few days before my old contract ended. Can I slow it down or should I cancel and start again later?

    3 replies

    iD Mobile Employee
    April 24, 2026

    Hi ​@Nibor180.

     

    Thanks for your post. I can see why this situation feels a bit confusing.

     

    If you’ve taken out a new SIM-only contract in addition to your existing one, please note that our system doesn’t support transferring numbers or plans between two iD Mobile contracts. This means you wouldn’t be able to move the new number onto your current plan internally.

     

    In this situation, the best option would be:

     

    If you’re still within the 14-day returns period, you can cancel the new SIM-only contract
    Then, upgrade your existing plan to the one you actually want instead

     

    This will help ensure everything stays on a single account and avoids any unnecessary complications.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    Nibor180Author
    New Contributor
    April 24, 2026

    I am transferring from 02.

    iD Mobile Employee
    April 27, 2026

    Hi ​@Nibor180 

     

    You can keep your new plan with iD Mobile active, and once your contract with O2 ends, you can transfer your number from O2 to iD Mobile.

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.