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Roma92
Community Member
Apr 17, 2026 3:26 PM UTC

New Customer - how do i know if i have my old number

hi I have just switched to ID ESim . how do i know if i have kept my old number ?

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Apr 17, 2026 4:16 PM UTC

    Hi ​@Roma92.

     

    Thank you for your post and welcome to iD Mobile.

     

    A quick way to check if your old number has transferred is to call both your old number and your temporary iD Mobile number.

     

    Could you let us know what happens when you call each one (for example, which number rings or what message you hear)? That will help us confirm whether the transfer has completed or is still in progress.

     

    If you need any further help, just let us know.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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