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New Contributor
October 21, 2025

new customer need access to live chat

  • October 21, 2025
  • 10 replies
  • 8641 views

I’m trying to reach customer service i cannot access the live chat despite using chrome clear data … i tried everything im really starting to regret switching from o2

    10 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 21, 2025

    Hi ​@Lilidurand 

     

    I’m really sorry to hear you’re having such a tough time getting through to us , I completely understand how frustrating this must be, especially when you’ve tried everything to access Live Chat.

     

    If you would like some further support with anything. our Live Chat team are available from:
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
    You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.
     
    It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
     
    Lamiya
    iD Mobile Social Media Team

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    New Contributor
    October 21, 2025

    It didn’t help at all i already tried this link fill up a form nothing works it seems impossible to speak to a agent it’s appealing 

    iD Mobile Employee
    October 21, 2025

    Hi ​@Lilidurand,

     

    I am so sorry for that, our live chat seems to be down. In the meantime, we’d love the chance to assist you and make things right. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.
    Thanks so much for your patience and understanding!

    -Isa🎀

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    New Contributor
    May 29, 2026

    i can I let you know my PAC number

     

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 30, 2026

    Hi ​@Rae14,

     

    Thanks for your message.

     

    Just a quick note, please don’t share your PAC code here or on public channels, as it’s sensitive account information.

    To keep your details secure and get this processed properly, you’ll need to provide it directly to our team through one of our secure support channels.

     

    Please reach out here instead:

     https://www.idmobile.co.uk/live-chat

     

    Our team will be able to safely take your PAC code, process your request, and make sure your number transfer is handled correctly.

     

    Lamiya

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    New Contributor
    August 23, 2026

    I'm trying to switch to ID Mobile using my PAC code, but your website keeps looping back to the login page. I can't reach customer service via live chat. Because of these technical issues, I want to cancel my order/contract immediately. it is very frustrating.

    Wajeeha

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@jiya

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    August 30, 2026

    I need to put my old number to my new sim card

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2026

    Hi ​@MarkH1985,

     

    We'd be happy to help.

     

    Could you let us know whether you're trying to:

     

    • Transfer your existing number from another network onto your new iD Mobile SIM (a number transfer/PAC transfer), or
    • Activate a replacement SIM on your existing iD Mobile number (a SIM activation)?

     

    Once we know which applies, we'll be able to point you in the right direction.

     

    As this is a public forum, please don't share your phone number, PAC code or any other personal information when replying.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    August 30, 2026

    Can someone help me please