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Community Member
03-lrehman
Community Member
Oct 26, 2026 3:18 PM UTC
Question

new Esim

I need a new eSIM but I don’t have access to my new phone number anymore since I cannot reactivate my eSIM again what do I do????

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 27, 2026 4:04 PM UTC

    Hi ​@03-lrehman,

     

    I'm sorry to hear that.

     

    If you need a replacement eSIM and no longer have access to your phone number, you'll need to contact our Live Chat team so they can verify your account and arrange a new eSIM for you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Once they've completed the security checks, they'll be able to discuss the available options and help get your service back up and running.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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