Hi everyone,

I ordered a phone contract recently and received the delivery today. Unfortunately, the SIM card that came with the phone isn’t working at all. It’s not being detected in the new phone or even in my old phone, and it doesn’t read or show any signal.

I’ve tried contacting support through the live chat, but it seems to be down right now. I’ve also been searching everywhere for a customer service phone number, but couldn’t find one, which has been really frustrating and not a great start.

At the moment, I can’t even receive the verification code via email to activate the SIM, which means I can’t switch it to an eSIM either.

Can anyone from iD Mobile or the community advise me what I can do next to get this sorted?

Also, is this kind of issue common with iD Mobile? Because if this is how it usually goes, I might prefer to return everything while I still can.

Thanks in advance for any help.