Community Member

new phone

1 reply
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Hi so I have just been accepted for my phone just had the email come through, I need to put a cap on the spending even though it is not here yet just want to make sure I can’t go over at all and also make payments online

can I have the same number if I transfer it over

Gemma M

iD Mobile Employee

Hi @Ejayne43,

Congratulations on your new phone order!

Once your account is active, you can set a Bill Cap to help prevent any unexpected out-of-plan charges:

Log in to the iD Mobile app or online account.
Go to Bills.
Select Manage Bill Cap.
Set the cap to £0.00 if you don't want any additional chargeable usage.
Save the changes.

You'll also be able to view and pay your bills online through the iD Mobile app or your online account once everything has been set up.

Regarding your number, yes, you can keep your existing number. You'll need to request a PAC code from your current network and submit it to iD Mobile. Once the transfer completes, your existing number will replace the temporary iD Mobile number.

If you need any help with the number transfer once your phone arrives, just let us know.

Regards,

Gemma M
The iD Mobile Social Media Team

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