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New phone. Help needed to set up please.

  • May 4, 2026
  • 1 reply
  • 2 views
H
Community Member

New phone set up help needed

message on the phone reads:

 

support.apple.com/en-gb/passcode

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@Hello to all .

     

    That message usually appears on Apple devices when there’s an issue with the passcode during setup or after a reset. It’s essentially directing you to follow steps to unlock or recover access to your phone.

     

    Here are a few things you can try:

    Double check you’re entering the correct passcode (including any previous passcodes if recently changed)
    Make sure the device is connected to WiFi or mobile data
    Follow the on-screen instructions or visit the link shown for guidance

     

    If you’re unable to unlock the device, you may need to reset it using a computer via iTunes/Finder, which will remove the passcode, just keep in mind this can erase the data if it’s not backed up.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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