Hi ​@magicallaura,

Congratulations on your new phone!

If everything is working apart from your mobile number and data, please try the following:

1. Restart the phone.
2. Turn Airplane Mode on for 30 seconds, then turn it back off.
3. Check that your eSIM is enabled under your phone's SIM settings.
4. Ensure Mobile Data is switched on.
5. Check that Network Selection is set to Automatic.

For iPhone

1. Go to Settings > Mobile Service.
2. Check that the eSIM is turned on.
3. Go to Settings > General > Transfer or Reset iPhone > Reset.
4. Tap Reset Network Settings.
5. Restart the phone.

For Android

1. Go to Settings > Connections (or Network & Internet).
2. Check that the eSIM is enabled.
3. Go to Settings > General Management (or System) > Reset.
4. Select Reset Mobile Network Settings or Reset Network Settings.
5. Restart the phone.

If your number transfer was scheduled for today, it may still be completing. During this time, it's normal to experience temporary issues with calls, texts and data.

If you've tried the above and are still unable to use your number or mobile data, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team