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Markjames
New Contributor
Jul 31, 2026 6:35 AM UTC
Question

new phone not uodated with old number

When I make a call with my new phone it shows my old number, however when I text someone it shows the new number. I have used the pac but the phone has not fully updated with my old number

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Jul 31, 2026 11:14 AM UTC

    Hi ​@Markjames 

     

    Thank you for the message, and sorry for the inconvenience.

    Could you please tell me the make and model of your phone?

     

    -Michael Z

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