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Community Member
Ellakirby
Community Member
Oct 24, 2026 1:17 PM UTC

new sim

I’ve activated a brand-new iD Mobile eSIM on an iPhone 12. Mobile data and 4G are working, but every outgoing call says Call Failed. Please check whether the number and voice service are fully activated and provisioned on my account.

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Oct 26, 2026 12:20 PM UTC

    Hi ​@Ellakirby 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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