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New Contributor
May 25, 2026

new sim card

  • May 25, 2026
  • 3 replies
  • 22 views

I have just joined id and received my new sim but it is not working im not receiving your texts 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 25, 2026

    Hi ​@Lee Bromwich,

     

    Thanks for getting in touch, and welcome to iD Mobile. We’re sorry to hear your new SIM isn’t working and that you’re not receiving texts.

     

    Please try the following steps:

    • Turn your phone OFF and back ON
    • Remove and reinsert the SIM to make sure it’s seated correctly
    • Turn Airplane Mode ON for 30 seconds, then OFF
    • Check Settings > Mobile Network and make sure mobile service is enabled
    • Ensure Network Selection is set to Automatic
    • Try manually searching for available networks and reconnect
    • If possible, test the SIM in another phone

     

    If you’ve transferred your number from another provider, please also keep in mind that number transfers can sometimes take a little time to fully complete.

     

    If you’re still unable to receive texts after trying the above, please contact Live Chat and they can check the activation status of the SIM and account for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 25, 2026

    Hi Gemma,

    We transferred from Sky and both Sky and ID have confirmed the number swap has taken place. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 26, 2026

    Hi ​@Lee Bromwich,

     

    Thank you for letting us know, the next best option would be to get in touch with our live chat team to try a replacement SIM.

     

    You can reach them by clicking here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.