New Contributor

new sim deal for my wife , having trouble setting it up online its askingvfor id number she hasnt got 1

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Hello we have recieved a sim for new contract for my wife , we are having trouble setting it up it is asking for ID number she dosnt have a ID number

Gemma M

iD Mobile Employee

Hi @David Naylor,

Apologies for the delayed response, however could you let us know whether you still require assistance with this?

We look forward to hearing from you.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

David NaylorAuthor

New Contributor

yes

Gemma M

iD Mobile Employee

Hi @David Naylor,

If it's asking for an iD Mobile number and your wife doesn't know what it is yet, don't worry.

You can usually find the iD Mobile number by:

Inserting the SIM into the phone and checking Settings > About Phone (Android) or Settings > Phone > My Number (iPhone).
Calling or texting another phone and checking which number appears.
Looking at any welcome emails or paperwork that came with the SIM, as the number may be listed there.

If you're still unable to find the iD Mobile number or complete the setup, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

They'll be able to help identify the number and get the SIM up and running.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.