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New Contributor
August 31, 2026

new sim deal for my wife , having trouble setting it up online its askingvfor id number she hasnt got 1

  • August 31, 2026
  • 3 replies
  • 22 views

Hello we have recieved a sim for new contract for my wife , we are having trouble setting it up it is asking for ID number she dosnt have a ID number

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 6, 2026

    Hi ​@David Naylor,

     

    Apologies for the delayed response, however could you let us know whether you still require assistance with this?


    We look forward to hearing from you.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 15, 2026

    yes

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2026

    Hi ​@David Naylor,

     

    If it's asking for an iD Mobile number and your wife doesn't know what it is yet, don't worry.

     

    You can usually find the iD Mobile number by:

    • Inserting the SIM into the phone and checking Settings > About Phone (Android) or Settings > Phone > My Number (iPhone).
    • Calling or texting another phone and checking which number appears.
    • Looking at any welcome emails or paperwork that came with the SIM, as the number may be listed there.

     

    If you're still unable to find the iD Mobile number or complete the setup, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    They'll be able to help identify the number and get the SIM up and running.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.