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Community Member
September 5, 2026
Question

New sim doesnt work. and cant find phone number to set up app and my-ID account

  • September 5, 2026
  • 2 replies
  • 12 views

Just joined ID.  Can't speak to a human because without the phone number Im blocked

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    September 5, 2026

    Hi ​@petrg 

    There are 2 options for you to try:-

    Call iD Mobile Sales: Contact the sales team at 0800 049 0250 as they should be able to help with this.

    OR

    Live Chat: Contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-

    or email socialqueries@idmobile.co.uk.


    Good luck x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    September 9, 2026
    Hi ​@petrg,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.