new sim not working

Hi ​@Tombs83,

I'm sorry to hear that your new SIM isn't working.

First, can you confirm whether the SIM has been activated? If you're unsure, please contact our Live Chat team, who can check the SIM status and make sure it's active on your account: https://www.idmobile.co.uk/live-chat

If the SIM is already activated, please try the following troubleshooting steps:

1. Restart your phone.
2. Turn Airplane Mode on for 30 seconds, then turn it off.
3. Remove the SIM and reinsert it, making sure it's seated correctly.
4. Check that Network Selection is set to Automatic.
5. Reset your network settings.
6. If possible, try the SIM in another compatible handset.

If you're still unable to get service after trying the above, please let us know:

• The make and model of your phone
• Whether you're seeing an error message such as "No SIM", "No Service", or "Emergency Calls Only"

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team