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New Contributor
DjGrace9579
New Contributor
July 25, 2026

new sim not working, no calls, no internet

  • July 25, 2026
  • 6 replies
  • 53 views

Hi, new sim is not working, it does let me make calls if in connected to wi-fi, but not connecting to mobile network, please help

      6 replies

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      July 25, 2026

      Hi ​@DjGrace9579,

       

      I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

       

      For Android:

      • Open Settings
      • Tap General Management
      • Tap Reset
      • Select Reset network settings
         

      For iPhone:

      • Go to Settings
      • Tap Phone
      • Tap My Number
      • Delete the old number
      • Enter the new number
      • Tap Save


      Then follow these steps to refresh iMessage:

      1. Go to Settings
      2. Tap Messages
      3. Turn iMessage OFF
      4. Go to Settings > General
      5. Tap Reset
      6. Choose Reset Network Settings
      7. Once your iPhone restarts, go back to Settings
      8. Tap Messages
      9. Turn iMessage ON again


      Your iPhone should now recognise the new SIM and verify your number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      DjGrace9579Author
      New Contributor
      July 25, 2026

      I use android and have reset my network settings bit still not working 

      New Contributor
      DjGrace9579Author
      New Contributor
      July 25, 2026

      Still not working please help!

        New Contributor
        DjGrace9579Author
        New Contributor
        July 25, 2026

        Please help m8, proper struggling to get anything working!

          New Contributor
          DjGrace9579Author
          New Contributor
          July 25, 2026

          Ok thank you buddy! Not answering right now, I'll try monday

            Gemma M
            iD Mobile Employee
            Gemma M
            iD Mobile Employee
            July 26, 2026

            Hi ​@DjGrace9579,

             

            We'd recommend not calling the numbers that were shared by another member, as these aren't official iD Mobile contact numbers.

             

            When you're ready, please get in touch with our Customer Service team via Live Chat so they can arrange a replacement SIM card to see if that resolves the issue.

             

            https://www.idmobile.co.uk/live-chat

             

            Regards,

             

            Gemma M

            The iD Mobile Social Media Team

            Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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