Hi ​@DjGrace9579,

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings
   

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

I use android and have reset my network settings bit still not working 

Still not working please help!

Please help m8, proper struggling to get anything working!

Ok thank you buddy! Not answering right now, I'll try monday

Hi ​@DjGrace9579,

We'd recommend not calling the numbers that were shared by another member, as these aren't official iD Mobile contact numbers.

When you're ready, please get in touch with our Customer Service team via Live Chat so they can arrange a replacement SIM card to see if that resolves the issue.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team