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Community Member
n1969b
Community Member
April 1, 2026
Question

new sim. what's my number?

My partner ordered a SIM which has arrived. He can't register the number because we can't find any emails providing the SIM number. 

    1 reply

    iD Support
    iD Mobile Employee
    iD Support
    April 2, 2026

    Hi ​@n1969b 

     

    Thank you for getting in touch with us and welcome to iD Mobile.

     

    I am so sorry that your partner did not receive an email with Sim number. Please note that the Sim number (also known as the ICCID) is usually printed on the SIM card itself or on the packaging it came in pee check there first.

     

    If you’re still unable to locate it, please send us a private message so that we can look into this for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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