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New Contributor
Nov 29, 2025 12:50 AM UTC
Question

New sim with old number am reciving messages over data and wifi but not sms as in stanfarf text

Recently switched over to iD mobile today (the 28th November) was supposed to be my switch date, all has gone well as in my number is switched over however I have not revived the email or text about it being complete even through it said it would be by 10pm. The strange thing is I can still receive messages through Wi-Fi or data sending but am not getting anything through standard text/sms messaging. Is this normal, I checked my old sim card is now deactivated. 

    3 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    Nov 29, 2025 7:44 AM UTC

    ​@Amy Narhys  Check that you have the correct settings for text message set up on your device. 

    Sometime you can have an incomplete port and the day after every settles down and work as it should.

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    New Contributor
    Nov 29, 2025 10:07 AM UTC

    ​@Amy Narhys  Check that you have the correct settings for text message set up on your device. 

    Sometime you can have an incomplete port and the day after every settles down and work as it should.

     

    Joe

    How do I check if I have the right settings?

    JoeKing
    Silver Contributor
    Silver Contributor
    Nov 29, 2025 2:20 PM UTC

    ​@Amy Narhys  Check that you have the correct settings for text message set up on your device. 

    Sometime you can have an incomplete port and the day after every settles down and work as it should.

     

    Joe

    How do I check if I have the right settings?

    Here you go. 

    https://www.idmobile.co.uk/help-and-advice/settings

     

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉