new to idmobile and its absolutely rubbish - dd email shows wring mobile no i cannot log on there is no customer service | iD Mobile Community
Skip to main content
Question

new to idmobile and its absolutely rubbish - dd email shows wring mobile no i cannot log on there is no customer service

  • September 29, 2025
  • 2 replies
  • 29 views

I have received new SIM from is mobile - try to log into my account and it says does not recognise details AND direct debit set up confirmation has incorrect mobile but I cannot get into account to change it AND there is no customer service to help !?  Can see why it’s cheap now !! Nn

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • September 30, 2025

This community article might help, ​@jill0205


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 30, 2025

Hi there ​@jill0205, sorry to hear that. Have you switched your number over to us, or trying to register with the iD Mobile number?

 

Thanks,

Tyler