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Question

new to idmobile and its absolutely rubbish - dd email shows wring mobile no i cannot log on there is no customer service

  • September 29, 2025
  • 2 replies
  • 34 views
J
Community Member

I have received new SIM from is mobile - try to log into my account and it says does not recognise details AND direct debit set up confirmation has incorrect mobile but I cannot get into account to change it AND there is no customer service to help !?  Can see why it’s cheap now !! Nn

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • September 30, 2025

    This community article might help, ​@jill0205. 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 30, 2025

    Hi there ​@jill0205, sorry to hear that. Have you switched your number over to us, or trying to register with the iD Mobile number?

     

    Thanks,

    Tyler

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