Skip to main content
Question

new to idmobile from vodafone

  • December 16, 2025
  • 1 reply
  • 31 views
M
Community Member

I have just taken a contract with ID mobile from Vodafone.  When does the SIM arrive and do I need to order this separately or does it just arrive automatically?  I put the PAC code in at point of sale to transfer over my number from Vodafone.

 

Also trying to set up an account with ID mobile and the app but it is sending a verification to the iD mobile mobile number that I have been allocated and not to the vodafone mobile number that i want to keep.  The ID mobile number is not yet active as the phone is not active as i dont have a SIM so how can I set up an account>

Going round in circles

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Gemma M
    • iD Mobile Employee
    • December 17, 2025

     Hi ​@mlang 

     

    As ​@WelshPaul has correctly mentioned, you’ll only be able to register for the iD Mobile app or online account once you’ve received your SIM card. Delivery can take up to 3 working days from the date your order is accepted. We also recommend waiting until your number transfer has fully completed before registering your iD Mobile account, as this will help ensure everything sets up smoothly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement