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New Contributor
Jambobob
New Contributor
June 11, 2026
Question

newbie pkease be khnd

I’m not getting any WiFi with my new account. The screenshot shows the number I would have had if I was new but I brought my old number with me  when I try to change the number and click save nothing happens  what a  I doing wrong ? 
 

 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 12, 2026

Hi ​@Jambobob,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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