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Community Member
June 27, 2026
Question

No bars on iPhone 11 pro mobile

  • June 27, 2026
  • 1 reply
  • 13 views

My iPhone pro reads the sim but show zero signal bars. I need a line refresh on the Three core network backend because the profile is failing it's hardware handshake 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@Khizar Khan,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team
     

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