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Question

no clue how to setup

  • April 1, 2026
  • 3 replies
  • 11 views
W
New Contributor

I have purchased sim only deals for my daughter and I.

 

i have two email accounts so used one for each so I could keep track.

 

for my daughters Account I received emails - to say I’d ordered an e-sim and to say they would post a new sim.

for my account - nothing

 

i have received 1x SIM card in the post with nothing to indicate which account it relates to.

 

i cannot access my online account because it only recognises my old mobile number and tells me it is sending a text to confirm access…. But EE have cut this account off now so I am not getting the text

    3 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@Whymo81 

     

    Thank you for getting in touch with us, we understand how confusing this situation must be.

    It sounds like there may be a mix-up between the two accounts, especially with one SIM received and access issues due to your previous number no longer being active.

    We’ll need to access both accounts to clarify which SIM belongs to which line and help you regain access. Please send us a private message.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor
    • Whymo81
    • Author
    • New Contributor
    • April 2, 2026

    Sorted it via chat last night. Thanks

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 2, 2026

    Hi ​@Whymo81,

     

    Thanks for letting us know. If there is anything else that we can assist you with, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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