New Contributor

no connection

4 replies
45 views

I am not impressed with my first 72 hours with you. Different messages sent stating that my switch was completed spent yesterday trying to get my phone set up to find that I couldn't phone or text anyone. I was left in limbo with no way of contacting anyone. I do hope that this improves otherwise I will leave.

switching

Hosai W

iD Mobile Employee

Hi @Brianm

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the number transfer and phone set up.

Please confirm if this is now resolved or if you require further assistance on this matter.

Thanks,
Hosai

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B

BrianmAuthor

New Contributor

Yes, but it took far too long to get it sorted.

Gemma M

iD Mobile Employee

Hi @Brianm,

I'm so sorry to hear that it took far longer than it should have to get resolved.

While I'm pleased to hear that the issue has now been sorted, I completely understand how frustrating it can be when you're left trying to get an answer or resolution for longer than expected.

Thank you for coming back and letting us know the outcome. Hopefully everything continues to work as it should from here, but if you ever need any further assistance, please don't hesitate to get back in touch.

Regards,

Gemma M
The iD Mobile Social Media Team

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