Skip to main content
Community Member
ProfPat
Community Member
Oct 16, 2026 1:44 PM UTC

no connection to network sim hasnot worked. i have paid but have no phone

Help!

I have been trying over again to make this work but still have no voice or data. No connection  showing. Have been through process of downloading e sim twice. No connection. Please help. Need to speak to a human

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 17, 2026 1:55 PM UTC

    Hi ​@ProfPat,

     

    I'm sorry to hear you're still having trouble.

     

    If you've downloaded the eSIM twice and you're still seeing no connection, please try the following:

    1. Restart your phone.
    2. Turn Airplane Mode on for 30 seconds, then turn it off again.
    3. Check that the eSIM is switched on in your phone's SIM settings.
    4. Ensure the eSIM is selected for calls, texts, and mobile data.
    5. Set Network Selection to Automatic.
    6. Reset your network settings.
    7. Remove any old or inactive SIM/eSIM profiles from the device if they are no longer needed.

     

    If the issue continues after trying these steps, please check the coverage in your area using our coverage checker: https://www.idmobile.co.uk/help-and-support/coverage-checker

     

    If coverage is showing as available and you're still unable to connect, please contact our Live Chat team so they can investigate further.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement