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No email confirmation after placing order (146037450 )

  • April 14, 2026
  • 1 reply
  • 3 views
I
New Contributor

Hi, 

I have placed an order for a sim-only service.  I have an order number but I haven’t received a confirmation email.  What should I do now?

Best answer by Hosai W

Hi ​@iulius,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you. please allow up to 24 hours for the order to be processed and the outcome email will then be received.

Thanks,
Hosai

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • Answer
  • April 15, 2026

Hi ​@iulius,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you. please allow up to 24 hours for the order to be processed and the outcome email will then be received.

Thanks,
Hosai

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