This seems a recurring theme which is a concern. I transferred with an E sim from 02 to ID mobile. The data works fine.
I can’t make calls as there is no ID mobile showing on network list and it's just stuck on 02. I haven't got any help from the BOT.
Phone is I phone 12 pro max.
Question
No iD mobile so no calls
+9Hi
I’m really sorry to hear that you’re unable to make calls after transferring your eSIM from O2 to iD Mobile, I completely understand how frustrating this must be.
Here are a few quick checks that might help:
-Make sure your eSIM is fully activated in your iPhone settings.
-Go to Settings > Mobile Data > Network Selection and try toggling Automatic off, then select iD Mobile manually if it appears.
-Restart your device after these steps.
If the issue persists, please include your device details and any error messages when you contact us so we can escalate this to our tech team quickly.
get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.
Lamiya
It's a i phone pro 12 max. I've tried everything suggested but ID mobile not shown on the list. Very disappointed by the change and not being able to speak to someone to get this resolved.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
