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Question

No incoming or outgoing calls or texts since switch today

  • March 9, 2026
  • 4 replies
  • 12 views
Z
New Contributor

Hi

I am unable to make or receive calls

I still can't access the app either on my phone or on my PC

It says it will send me a one time passcode by text, but I don't get the texts

Do I need a need e-sim to activate my account?

Please help, this is my business phone so I need access ASAP

switched over to ID from O2 and used a PAC code to transfer old number over.
 

 

    4 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Gemma M
    • iD Mobile Employee
    • March 10, 2026

    Hi ​@Zb001,

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    New Contributor
    • Zb001
    • Author
    • New Contributor
    • March 10, 2026

    This has not worked 

    Z
    New Contributor
    • Zb001
    • Author
    • New Contributor
    • March 10, 2026

    I need a new esim, the one I have is attached to a new number and I want to keep my own number 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Gemma M
    • iD Mobile Employee
    • March 10, 2026

    Hi ​@Zb001,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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