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New Contributor
Zb001
New Contributor
March 9, 2026
Question

No incoming or outgoing calls or texts since switch today

  • March 9, 2026
  • 6 replies
  • 51 views

Hi

I am unable to make or receive calls

I still can't access the app either on my phone or on my PC

It says it will send me a one time passcode by text, but I don't get the texts

Do I need a need e-sim to activate my account?

Please help, this is my business phone so I need access ASAP

switched over to ID from O2 and used a PAC code to transfer old number over.
 

 

    6 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    March 10, 2026

    Hi ​@Zb001,

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Zb001Author
    New Contributor
    March 10, 2026

    This has not worked 

    New Contributor
    Zb001Author
    New Contributor
    March 10, 2026

    I need a new esim, the one I have is attached to a new number and I want to keep my own number 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    March 10, 2026

    Hi ​@Zb001,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Gav30lee
    New Contributor
    July 29, 2026

    Hi there, same issue, moved from 02 today, have outgoing calls and number had refreshed in the app but no one can call me, tried all the setting changes and resets as in the thread but no luck? 

    Tashnieka D
    iD Mobile Employee
    Tashnieka D
    iD Mobile Employee
    August 3, 2026

    Hi ​@Gav30lee,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble with incoming calls after moving over from O2.

    Could you please let us know the make and model of your phone? Once we have that, we can send you some troubleshooting steps.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

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