Hi ​@Zb001,

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

This has not worked 

I need a new esim, the one I have is attached to a new number and I want to keep my own number 

Hi ​@Zb001,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Hi there, same issue, moved from 02 today, have outgoing calls and number had refreshed in the app but no one can call me, tried all the setting changes and resets as in the thread but no luck? 

Hi ​@Gav30lee,

Thanks for getting in touch, and I’m sorry you’re having trouble with incoming calls after moving over from O2.

Could you please let us know the make and model of your phone? Once we have that, we can send you some troubleshooting steps.

Kind regards,

Tashnieka
The iD Mobile Team