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Community Member
April 13, 2026
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  • April 13, 2026
  • 1 reply
  • 8 views

I am not receiving any text messages since switching to this network. Want to check my number is working ok? 

    1 reply

    iD Mobile Employee
    April 13, 2026

    Hi ​@Milo0804.

     

    Thanks for your post. I am sorry you’re having issues receiving texts since switching networks. Let’s get this sorted for you.

     

    Please try the following steps on your iPhone:

    Go to Settings
    Tap Phone
    Tap My Number
    Delete the old number and re-enter your correct mobile number
    Tap Save

    Then refresh your messaging settings:

    Go to Settings
    Tap Messages
    Turn OFF iMessage
    Go to Settings > General > Transfer or Reset iPhone > Reset
    Tap Reset Network Settings
    Once the phone restarts, go back to Settings > Messages
    Turn ON iMessage again and allow it to activate

     

    This will help your device re-register your SIM on the network and should resolve any messaging issues.

     

    If you’re still having trouble after this, let us know and we’ll be happy to help further.

     

     

    ~Marquerita

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