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Community Member
June 7, 2026

no network on new sim/contract

  • June 7, 2026
  • 1 reply
  • 50 views

I upgraded my phone at curry’s yesterday. I have no network currently. Not sure what to do 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 8, 2026

    Hi ​@Siandh,

     

    That sounds really frustrating, especially after just upgrading yesterday. You should be up and running by now, so we’ll get this sorted.
     

    A few quick things to check:

    -First, restart your new phone and give it a couple of minutes to reconnect to the network. Sometimes activation needs a fresh network search.

    -Next, check if your SIM is properly inserted (or if it’s an eSIM, make sure the activation QR/profile has been fully installed). If you’re using a physical SIM, try taking it out and reinserting it carefully.

    -Also go to:
    Settings → Mobile Service → make sure your iD Mobile line is switched ON.

    -Then check:
    Settings → Mobile Data → Network Selection → set to Automatic.
     

    If you still have no service, try turning Airplane Mode ON for 10 seconds, then OFF again — this forces the phone to re-register on the network.
     

    Since this was an upgrade from Currys, there’s also a chance the SIM or eSIM hasn’t fully activated yet. In that case, it can take a few hours, but it’s usually much quicker.

     

    Lamiya

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