I bought a pay monthly sim-only. I then tried to but a new phone on contract and wasn’t able due to being about 2 weeks from taking out the sim-only contract. Apparently ID mobile will only process a new order 3 months after a previous one. So I cancelled the-sim only (within the cooling off period), but my order on the new phone was declined again, apparently for the same reason. I was told by ID mobile customer support I may be able to process the new order after cancelling the old one but that they couldn’t guarantee it.I have another ID contract for almost 12 months with perfect payment history and a very high credit score. Am I still to be caught unable to take out any new ID mobile product until 3 months from that sim-only? Or could it just be a delay in processing?

Problem solved. It took a day for the cancellation of the sim only to process and I was then able to take out a new contact.

Hey there @wppw, I’d recommend calling our sales team on02071391397 between 9am-6pm, Monday-Friday.Thanks,Tyler

No new contract within 90 days despite cancelling during cooling off

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