No new contract within 90 days despite cancelling during cooling off | iD Mobile Community
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No new contract within 90 days despite cancelling during cooling off

  • September 4, 2025
  • 2 replies
  • 66 views

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I bought a pay monthly sim-only. 

 

I then tried to but a new phone on contract and wasn’t able due to being about 2 weeks from taking out the sim-only contract. Apparently ID mobile will only process a new order 3 months after a previous one. 

So I cancelled the-sim only (within the cooling off period), but my order on the new phone was declined again, apparently for the same reason. I was told by ID mobile customer support I may be able to process the new order after cancelling the old one but that they couldn’t guarantee it.

I have another ID contract for almost 12 months with perfect payment history and a very high credit score. Am I still to be caught unable to take out any new ID mobile product until 3 months from that sim-only? Or could it just be a delay in processing?

Best answer by wppw

Problem solved. It took a day for the cancellation of the sim only to process and I was then able to take out a new contact.

2 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 8, 2025

Hey there ​@wppw, I’d recommend calling our sales team on 02071391397 between 9am-6pm, Monday-Friday.

 

Thanks,

Tyler


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  • Author
  • New Contributor
  • Answer
  • September 9, 2025

Problem solved. It took a day for the cancellation of the sim only to process and I was then able to take out a new contact.


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  • iD Mobile Employee
  • September 11, 2025

Thank you for letting us know ​@wppw 

 

Please get in touch if you have any further questions. 

 

Natalie