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Community Member
Jon fawcett
Community Member
Mar 24, 2026 9:39 AM UTC
Question

No one time password

I am trying to activate my account but have not received my one time password despite several attemptsĀ 

    1 reply

    iD Support
    iD Mobile Employee
    iD Support
    Mar 25, 2026 11:51 AM UTC

    Hi ā€‹@Jon fawcettĀ 

    Ā 

    Thank you for getting in touch with us,Ā  and Iā€™m sorry to hear youā€™re having difficulty receiving your one-time password.

    Ā 

    This can sometimes happen due to network delays. Please try the following steps:Ā 

    Ensure your device has good signal or WiFi connection.
    Restart your phone and request the OTP again.

    Make sure your inbox is not full

    Ā 

    If you still do not receive the OTP after trying this, please send us a private message so that we can help you further as we will access your account.

    Ā 

    Thank you,

    Ā 

    Zandile M

    The iD Mobile TeamĀ 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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