Skip to main content
Question

No one time password

  • March 24, 2026
  • 1 reply
  • 1 view
J
Community Member

I am trying to activate my account but have not received my one time password despite several attempts 

    1 reply

    iD Support
    iD Mobile Employee

    Hi ​@Jon fawcett 

     

    Thank you for getting in touch with us,  and I’m sorry to hear you’re having difficulty receiving your one-time password.

     

    This can sometimes happen due to network delays. Please try the following steps: 

    Ensure your device has good signal or WiFi connection.
    Restart your phone and request the OTP again.

    Make sure your inbox is not full

     

    If you still do not receive the OTP after trying this, please send us a private message so that we can help you further as we will access your account.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement