Hi ​@Gav30lee,

I'm really sorry to hear you're experiencing issues with your services since switching to iD Mobile. Please try the steps below, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings
   

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

After switching  from 02 yesterday I have no out going calls or messaging 

Hi, none of the instructions worked for me, however randomly mid afternoon on the day after the switch the incoming calls started to work? Outgoing was always fine 

Hi ​@Weldingman1 

Thank you for getting in touch with us. 

Please confirm if you have tried the above steps?

Thank you,

Zandile M

The iD Mobile Team 

Hi ​@Gav30lee 

Thank you for the update.

We're glad to hear that your incoming calls have now started working. Sometimes it can take a little longer for all services to fully activate following a switch, even after the expected completion time.

As your outgoing calls were working throughout and incoming calls started working later that day, it sounds like the transfer has now completed successfully. If everything is now working as expected, no further action is required.

However, if you experience any further issues with calls, texts, or mobile data, please let us know and we'll be happy to help.

Thank you,

Zandile M

The iD Mobile Team