I have moved to ID from O2 and my number was ported yesterday, I cannot receive incoming calls, I have tried all the actions from other threads but still not working, I have outgoing calls. This is costing me money as it’s my business attached to this, please urgently contact me to resolve or give me a number to call, thanks
Question
no outgoing calls after switch
+15Hi
I'm really sorry to hear you're experiencing issues with your services since switching to iD Mobile. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
Hi, none of the instructions worked for me, however randomly mid afternoon on the day after the switch the incoming calls started to work? Outgoing was always fine
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