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Question

No phone number showing after switching

  • September 9, 2025
  • 3 replies
  • 64 views
J
New Contributor

I have transferred from another provider and the shop did my PAC Code. I was told the date for my transfer should have already happened.

The ID mobile app is showing as ‘not recognised phone number’ when I call and text it is using my email address and not my phone number. And my last sim is still working when it shouldn’t.

Also when I do the PAC transfer form to check it had been completed in the shop that said failure.

 

what is the fix to get my phone number working as this is what I was promised when changing provider?

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 10, 2025

    Hi there ​@jensondring, did you receive a text confirming your switch?

     

    What phone do you have?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • jensondring
    • Author
    • New Contributor
    • September 10, 2025

    All sorted now thanks 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • September 11, 2025

      I’m glad to hear ​@jensondring!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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