No phone number showing after switching | iD Mobile Community
Skip to main content
Question

No phone number showing after switching

  • September 9, 2025
  • 3 replies
  • 36 views

I have transferred from another provider and the shop did my PAC Code. I was told the date for my transfer should have already happened.

The ID mobile app is showing as ‘not recognised phone number’ when I call and text it is using my email address and not my phone number. And my last sim is still working when it shouldn’t.

Also when I do the PAC transfer form to check it had been completed in the shop that said failure.

 

what is the fix to get my phone number working as this is what I was promised when changing provider?

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 10, 2025

Hi there ​@jensondring, did you receive a text confirming your switch?

 

What phone do you have?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 10, 2025

All sorted now thanks 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 11, 2025

I’m glad to hear ​@jensondring!

 

Thanks,

Tyler