I have transferred from another provider and the shop did my PAC Code. I was told the date for my transfer should have already happened.The ID mobile app is showing as ‘not recognised phone number’ when I call and text it is using my email address and not my phone number. And my last sim is still working when it shouldn’t.Also when I do the PAC transfer form to check it had been completed in the shop that said failure. what is the fix to get my phone number working as this is what I was promised when changing provider?

No phone number showing after switching

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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