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Community Member
HTT
Community Member
April 15, 2026
Question

No Service

  • April 15, 2026
  • 1 reply
  • 11 views

Received the phone two days ago. Trying to switch my number over, but need to enter a code for the iD Mobile sim. However, I have no service and it doesn’t recognise that there is a sim in the phone. Phone is stating ‘no service, no sim’ which means I cannot proceed to switch over. Please advise as I cannot speak to anyone regarding this. 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 15, 2026

    Hi ​@HTT 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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