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New Contributor
November 17, 2025

no service after registration

  • November 17, 2025
  • 7 replies
  • 81 views

I have been using my new sim and old number for a week now but my provider called me today and registered my number. Just after the call I now have no service at all

    7 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    November 17, 2025

    @MartinGAnderson  Bit confused here by your statement.

    1) Did you port your original number onto IDMobile?

    2) Which provider called you?

    3) A PAC Code is valid for 30 day's from time of issue. If it's expired you need to request a new PAC from you pervious provider.

    4)What do you me they registered your number?

     

    Now if you have requested a port onto ID Mobile you would of been given a date the port would start. And once the port starts they be  a Loss of service until the port is completed. 

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    New Contributor
    November 18, 2025

    Hi Joe,

     

    had no problems for a week since I changed to ID mobile. My original number worked fine. I then received a call from ID mobile yesterday to confirm everything ok. He then said he would register my number on the system. Within an hour I had no service and still dont

    Geluk
    Silver Contributor
    Silver Contributor
    November 18, 2025

    Highly likely you’ve been scammed. id Mobile rarely call customers.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 18, 2025

    Hi Joe,

     

    had no problems for a week since I changed to ID mobile. My original number worked fine. I then received a call from ID mobile yesterday to confirm everything ok. He then said he would register my number on the system. Within an hour I had no service and still dont

    iD Mobile don’t call their customers to confirm if everything is okay. As ​@JoeKing mentioned above, it sounds like you were called by a scammer. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    November 20, 2025

    I was indeed scammed and it’s causing a nightmare for me. I didn’t hand out any personal details but the scammer ghosted my sim then had control of my email. All my accounts are frozen and the scammer maxed my credit card . They also have taken out several credit cards on my name. I have tried cancelling this contract and have even talked the SIM card out of my phone. Absolutely nothing from ID mobile to help me. The worst decision I’ve ever made was to sign up to this 

    JoeKing
    Silver Contributor
    Silver Contributor
    November 20, 2025

    I was indeed scammed and it’s causing a nightmare for me. I didn’t hand out any personal details but the scammer ghosted my sim then had control of my email. All my accounts are frozen and the scammer maxed my credit card . They also have taken out several credit cards on my name. I have tried cancelling this contract and have even talked the SIM card out of my phone. Absolutely nothing from ID mobile to help me. The worst decision I’ve ever made was to sign up to this 

     Sorry to hear this here a link with details of interest

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    iD Mobile Employee
    November 20, 2025

    Hi ​@MartinGAnderson 

    I’m really sorry to hear that you’ve experienced fraud when taking out your contract.
    To help us investigate, please report the incident to Action Fraud, the UK’s national fraud reporting centre. You can do this by visiting https://www.actionfraud.police.uk or calling 0300 123 2040. Once you’ve reported it, make sure to note down the Crime Reference Number they provide.
    After you have your Crime Reference Number, please contact us via Live Chat. Our team is available:

    Monday to Friday: 9am – 8pm
    Weekends & Bank Holidays: 9am – 6pm

    When you reach out, let the agent know what happened and have your Crime Reference Number ready, along with your contact details (full name, email address, and postcode)

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.