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Question

no signal help

  • August 9, 2025
  • 3 replies
  • 26 views
C
Community Member

Got a. New phone , changed from EE to ID 

I have no signal, can’t send or receive phone call or messages. 
in settings ID doesn’t even come up as a network?

any advice would be great please. Thanks 

    3 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • August 9, 2025

    Hi ​@ClairLouise73 

     

    We’re sorry to hear this.

     

    Please could you provide your post code and which device you’re using?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
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    Hi ​@ClairLouise73 

    I know this is ‘silly’ advice but have you tried turning your phone off and then on again??
     

    Try this:-
    https://www.idmobile.co.uk/data

    When did you switch? As number transfers happen any time between 8am and 10pm on the date they’re scheduled, so please check your confirmed swap date to ensure when it is happening.

    Good luck x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 10, 2025

      Hi there ​@ClairLouise73, please let us know if the help from ​@Anika A & ​@Decembersangel72 has managed to help?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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