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Community Member
ClairLouise73
Community Member
August 9, 2025
Question

no signal help

  • August 9, 2025
  • 3 replies
  • 38 views

Got a. New phone , changed from EE to ID 

I have no signal, can’t send or receive phone call or messages. 
in settings ID doesn’t even come up as a network?

any advice would be great please. Thanks 

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    3 replies

    iD Mobile Employee
    Anika A
    iD Mobile Employee
    August 9, 2025

    Hi ​@ClairLouise73 

     

    We’re sorry to hear this.

     

    Please could you provide your post code and which device you’re using?

     

    Anika

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    Decembersangel72
    Gold Contributor
    Decembersangel72
    Gold Contributor
    August 10, 2025

    Hi ​@ClairLouise73 

    I know this is ‘silly’ advice but have you tried turning your phone off and then on again??
     

    Try this:-
    https://www.idmobile.co.uk/data

    When did you switch? As number transfers happen any time between 8am and 10pm on the date they’re scheduled, so please check your confirmed swap date to ensure when it is happening.

    Good luck x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      August 10, 2025

      Hi there ​@ClairLouise73, please let us know if the help from ​@Anika A & ​@Decembersangel72 has managed to help?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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