I received a physical sim yesterday to switch from Three to ID, keeping my existing number. I have an email from ID to say the switch is complete but I have no signal - have restarted phone, re-inserted sim, but still nothing
Question
No signal with new physical sim
+3Hi
I do apologise that you do not have signal. Please note that once the switch is complete you get a text message not an email. Please try and troubleshoot again by trying the below:
- To reset an iPhone's network settings, go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
- To reset your Android's network settings, go to Settings, then System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings.
- Try the SIM in another handset
If you are still unable to get signal please feel free to reach out to us via our Live Chat, social media channels (Facebook or Instagram), or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
