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millie05
Community Member
November 22, 2025
Question

No signal with new physical sim

  • November 22, 2025
  • 1 reply
  • 84 views

I received a physical sim yesterday to switch from Three to ID, keeping my existing number. I have an email from ID to say the switch is complete but I have no signal - have restarted phone, re-inserted sim, but still nothing 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    November 22, 2025

    Hi ​@millie05 

     

    I do apologise that you do not have signal. Please note that once the switch is complete you get a text message not an email. Please try and troubleshoot again by trying the below:

    • To reset an iPhone's network settings, go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
    • To reset your Android's network settings, go to Settings, then System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings.
    • Try the SIM in another handset

    If you are still unable to get signal please feel free to reach out to us via our Live Chat, social media channels (Facebook or Instagram), or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

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