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No switch date provided

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When I purchased my sim plan, I didn’t select a switch date as I couldn’t see an option although I did supply a PAC number (it is currently in the post). When I received my welcome email, there was no switch date provided. I have downloaded the app but I am unable to add my plan. If I enter my current sky mobile number which is the one I want to keep, it is not recognised and if I enter the ID Mobile Number which was provided in the welcome email, the app sends a notification to it but obviously I can’t see it. As I provided my PAC number when I purchased the plan, will the switchover take place automatically when I insert the sim when it arrives?

switching

iD Mobile Employee

Hi @GazzaBn,

Thank you for reaching out to us, I am glad that this is now sorted for you.

Thanks,
Hosai

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iD Mobile Employee

Hi @GazzaBn

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I am now sorted and all set up, thank you.

iD Mobile Employee

Hi @GazzaBn,

Thank you for reaching out to us, I am glad that this is now sorted for you.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.