I am not receiving any text messages since switching to this network. Want to check my number is working ok?
not getting messages
Hi
I am sorry you’re having issues receiving texts since switching networks. Let’s get this sorted for you.
Please try the following steps on your iPhone:
Go to Settings
Tap Phone
Tap My Number
Delete the old number and re-enter your correct mobile number
Tap Save
Then refresh your messaging settings:
Go to Settings
Tap Messages
Turn OFF iMessage
Go to Settings > General > Transfer or Reset iPhone > Reset
Tap Reset Network Settings
Once the phone restarts, go back to Settings > Messages
Turn ON iMessage again and allow it to activate
This will help your device re-register your SIM on the network and should resolve any messaging issues.
If the issue continues, please contact us directly via https://www.idmobile.co.uk/live-chat so, we can check your number and help further.
~Marquerita
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