Hi there ​@charlymim, sorry to hear that. Where did you order from, and have you checked your junk and spam folders?

Thanks,

Tyler

Hi ​@Tyler C ,

I have the same issue. I have checked my spam folder. I have received the welcome email, offer confirmation and esim qr code by email, but none of them show my temporary number. Please can you help.

Hi ​@Kurtph1969 

I do apologize to hear that you have not received the temporary number on your emails from us, this might be as you chose the esim option.
If you would like to know what the number is, you may contact us privately and we can provide this to you.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Thanks,
Hosai

Thank you Hosai, I appreciate the reply. This is now rectified as I have been in touch via Live Chat. Thanks again.

hi - ive not received my temporary number - im switching from EE - not good start!

Hi ​@Sibeeth 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z