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Helpful Contributor
August 3, 2026
Question

Not receiving password on my idmobile phone

  • August 3, 2026
  • 1 reply
  • 9 views

Is iphone 7 compatible with iDmobile SIM. I cannot receive password on my new SIM card?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2026

    Hi ​@lesallen45,

     

    I'm sorry to hear you're having trouble receiving your password code on your new SIM.

     

    The iPhone 7 is not compatible with all of the services and features available on the iD Mobile network, which may be contributing to the issue you're experiencing.

     

    You could try testing a replacement SIM to see if this resolves the problem. However, we wouldn't be able to guarantee that a replacement SIM will work if the issue is related to handset compatibility.

     

    To request a replacement SIM, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

     

    They'll be able to arrange the replacement SIM and provide further assistance if needed.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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