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Community Member
peteS-UK
Community Member
June 21, 2026
Question

Not receiving verification text message

  • June 21, 2026
  • 1 reply
  • 34 views

I’m trying to add my new id mobile number to my account in the app or on the website, but I never receive the text to verify.  I’m just verifying a new number, not porting my existing one.  I can receive normal text messages on the number without any problems.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 22, 2026

    Hi ​@peteS-UK,

     

    We're sorry to hear you're having trouble verifying your new number.

     

    If you're able to receive normal text messages but aren't receiving the verification SMS from the app or website, it sounds like there may be an issue with the verification process rather than with your messaging service.

     

    We'd recommend trying the following first:

    • Restart your phone.
    • Make sure you have a good network signal.
    • Try requesting the verification code again after a few minutes.
    • If you're using the app, try the website instead (or vice versa).

     

    If you're still not receiving the verification text after trying the above, please get in touch with our Customer Service team via Live Chat. They'll be able to investigate your account further and help complete the verification process.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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