not recived my sim card and its switch day today

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So ive not received my sim card and today it switch day so am going to be left with out a phone I also online it asks for my number when signing it ive put in the one they sent me and its not working

Owethu M

iD Mobile Employee

Hi @Terrixx999,

Thank you for getting in touch, and I’m really sorry to hear that you haven’t received your SIM card and are having difficulty registering online. I completely understand your concern, especially as your switch is due to take place today and you’re worried about being left without a working phone.

Unfortunately, as your switch is scheduled for today, we’re unable to cancel or stop the transfer at this stage.

I’d recommend contacting our Live Chat team as soon as possible so they can check the status of your order, investigate why the SIM hasn’t arrived and advise you on the next steps. If necessary, they’ll also be able to assist with arranging a replacement SIM.

https://www.idmobile.co.uk/live-chat

I’m sorry again for the inconvenience and worry this has caused, particularly with your switch date being today. We appreciate your patience and hope the team can help get you connected as quickly as possible.

Owethu