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Community Member
martinastewart
Community Member
Sep 2, 2026 5:36 PM UTC

number

Why have I been given a new number when I asked to keep my old one. I ask have my PAC number. Could I get advice please xx 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Sep 8, 2026 12:37 PM UTC

Hi ​@martinastewart 

 

Thank you for reaching out to us, please accept my apologies for the number transfer issues, please confirm if you have provided the PAC code when you have checked out the order. If yes, this would then be the temporary iD Mobile number.

Thanks,
Hosai

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