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Question

Number not ported yet?

  • July 3, 2026
  • 1 reply
  • 6 views
D
Community Member

Hi.

My number was due to port from O2 to ID Mobile last Tuesday 30/06/2026, but the transfer has not happened.

When I look at the Plan / Switch to ID Mobile section of my account, it says “Work in progress!
You're currently viewing the plan for 07….., which already has a pending switch request.”

When will the transfer happen and do I keep both numbers active until I receive the date?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@David64,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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