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Community Member
David64
Community Member
July 3, 2026
Question

Number not ported yet?

Hi.

My number was due to port from O2 to ID Mobile last Tuesday 30/06/2026, but the transfer has not happened.

When I look at the Plan / Switch to ID Mobile section of my account, it says “Work in progress!
You're currently viewing the plan for 07….., which already has a pending switch request.”

When will the transfer happen and do I keep both numbers active until I receive the date?

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 3, 2026

    Hi ​@David64,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Osmosis
    New Contributor
    October 13, 2026

    Can you please help me too. I’m in exactly the same situation. Thanks

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 14, 2026

    Hi ​@Osmosis, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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