number not transferred

Forum|Forum|1 year ago
August 13, 2025
15 replies
282 views

My mums number should have been transferred yesterday and it hasn’t

customer service bot is useless and the security form isn’t working, does anyone have a telephone number or email I can contact them on

This topic has been closed for replies.

Best answer by WelshPaul

The iPhone 8 is on the iD Mobile approved device list:

https://www.idmobile.co.uk/help-and-advice/approved-handsets

It should work just fine. Have you tried performing a network reset on the device?

Show previous replies

WelshPaul

Platinum  Contributor

Great! What exactly is happening when you insert the SIM into her iPhone 8? Do you get a signal at all?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

Great! Could you please explain what happens when you insert the SIM into the iPhone 8? Do you get a signal at all?

Also, where did you get the device from? It’s possible that the phone has been IMEI barred (reported lost or stolen).

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

BatmomAuthor

Active Contributor

@WelshPaul thank you for helping would you believe I managed to fix it, I can’t remember where in the phone it was but her number had somehow been deleted, I’ve put it in and suddenly it all lit up, so simple 🤦‍♀️

WelshPaul

Platinum  Contributor

A network reset should have fixed the issue, but you mentioned you’d already tried that. I’m glad to hear you found the solution and that it’s working now.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.