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Question

Number not transferring- 2 days late already

  • August 1, 2026
  • 3 replies
  • 17 views
N
New Contributor

I am still waiting for my phone number to transfer. I set a date when I took out the membership contract and that date was for two days ago (not a bank holiday or weekend). I also Supplied the PAC code but nothing has happened. 

I’m feeling rather frustrated as this is my first interaction with ID Mobile. Whom I chose despite preferring to stay with one of the more well known networks .

 

3 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • August 1, 2026

Pursue this via CHAT page[main id website] not here!

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N
New Contributor
  • Natas
  • Author
  • New Contributor
  • August 1, 2026

I tried that yesterday. Had a bot telling me to wait, so I waiting 24hrs and still nothing.

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • August 1, 2026

Hi ​@Natas,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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