Number porting late and online request not working

Forum|Forum|11 months ago
September 10, 2025
5 replies
236 views

Hi, my old Vodafone number was due to port to ID Mobile yesterday but didn’t. When I checked the order complete email it said “Switching date: No porting date selected” and this is definitely not correct as I submitted the PAC number and request date (09/09/25) during purchasing.

I have also attempted to request the change on the online tool (Switch to iD) but it didn’t work.

Please confirm if my porting request was received or suggest a course of action.

Thanks,

James

Tyler C

iD Mobile Employee

Hey there @James_Hepburn, have you tried restarting your phone?

Where did you order from?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

James_HepburnAuthor

New Contributor

Hi Tyler,

Thanks for the response.

I’ve restarted the phone and my old number hasn’t been ported across yet. I ordered from mobiles.co.uk.

Hope this helps,

James

Siân W

iD Mobile Employee

Sorry to hear this @James_Hepburn

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

James_HepburnAuthor

New Contributor

Hi,

I’ve had DM exchanges and my old number was due to be ported to the new phone on Wednesday 17/09. The old number is now not working on my old phone but hasn’t been activated on the new one. I’ve tried restarting the new one, no effect. Please tell me what is happening with this.

Regards,

James